Rückerstattungen

The short version

If Schemahaus is not right for you, tell us within thirty days of a payment and we will refund it. You do not have to explain why.

Why there is no trial

The free plan is the trial. It takes no card, does not expire, and is usable in production — so you can find out whether the product suits you before any money changes hands. That is a better answer than a fourteen-day clock that starts before you have had time to look.

Refunds on paid plans

First thirty days. A full refund of the most recent payment, on request, for any reason.

After that. Cancelling stops the next renewal and takes effect at the end of the period you have already paid for. We do not routinely refund a period that is already running, because you keep the service for the rest of it. If something has genuinely gone wrong — you were charged twice, a renewal you had cancelled went through, the service was substantially unavailable for a sustained period — write to us and we will put it right.

Annual plans. The same thirty days from the payment. After that, cancelling stops the renewal at the end of the year you have paid for. If you need to leave part-way through a year for a reason that is our fault, ask us; we would rather refund than have the argument.

Add-ons

Add-on packs follow the plan they sit on and are refunded on the same terms.

Machine translation credits

Translation credits are an allowance included in a plan, not something bought separately, so there is nothing to refund on their own. Unused credits do not roll over — the allowance resets each month.

How to ask

Email us from the address on the account and say what you would like refunded. We aim to answer within two working days and to have the money on its way within five. Refunds go back to the method that paid, through Paddle, who are the merchant of record and whose name appears on your statement.

Your legal rights

None of this takes away a right you have under consumer law. If you are a consumer in the UK or the EU you may have a statutory right to cancel a distance contract within fourteen days; where that applies it applies in addition to the thirty days above, not instead of them, and you keep whichever is better for you.

Chargebacks

If you do not recognise a charge, please write to us before disputing it with your bank — the name on your statement is Paddle, not Schemahaus, which is the usual cause. A chargeback costs both of us a fee and takes far longer to resolve than an email.